office information

Appointments

• Our doctors see patients by scheduled appointments. Please call our office to schedule an appointment.
• If you are experiencing an eye emergency, every effort will be made to see you the same day.
• If unable to keep your scheduled appointment, we ask that you give 24 hours notice so that other patients may be accommodated. If adequate notice is not received you may be charge up to $50 for your missed appointment.
• We try to adhere to reasonable schedules, but we see emergencies, consultations, etc. as needed and this sometimes results in delays. We ask for your patience and understanding.

Regular Office Hours

One of our doctors is in the office every weekday except on Holidays. Our office is usually open from 8:00 am until 4:30 pm. We also have evening hours on Mondays and Thursdays from 6:00 pm until 8:00 pm and two Saturday mornings a month from 8:00 am until 11:00 am.

• Dr. Palena’s usual hours are Monday and Thursday afternoons; Tuesday, Wednesday and Friday mornings.
• Dr. Antonello’s usual hours are Monday and Friday afternoons; Tuesday and Wednesday all day; Thursday evenings; one Saturday morning a month.
• Dr. McNeill’s usual hours are Monday evenings; Tuesday afternoons; Thursday mornings; every other Thursday afternoon and Friday morning; one Saturday morning a month.

Phone Calls after Hours

In the event of an emergency, the doctor ON CALL will return your call. The answering service will take
the necessary information and then the doctor on call will contact you. Weekend coverage is provided
by an area wide group. If our doctors are not on call, then the area wide physician on call will contact you.

Insurance and Billing Information

We participate with most Insurances companies. All questions concerning insurance can be answered by our Billing Department between 8:00 A.M. and 3:00 P.M. Monday through Friday.

Because of the added cost of billing, we ask that all office visits be paid by cash, check, or credit card
at the time of service. You will be given a receipt for your insurance company.

In the case of Medicare patients, we accept assignment and will submit the insurance for you. Medicare patients are only responsible for the deductible portions of their coverage. The physicians will bill for
your visits if we are participating in your insurance plans.

IF your INSURANCE plan REQUIRES A REFERRAL AND you do not BRING IT WITH you AT THE TIME OF VISIT, THEN you WILL BE RESPONSIBLE FOR your BILL.

Any balance that remains after we have received payment from the insurance company will be billed to you.

Contact Billing

If you cannot find the answer to your question in the documentation above, please contact our Billing Department directly and they will be happy to assist you. The Riddle Eye Associates Billing Department
is open Monday through Friday 8:00 A.M. and 3:00 P.M.

Privacy Policy

The physicians and professional staff at Riddle Eye Associates value you as a guest on our website and we respect your right to online privacy while using our website. Our Privacy Policy is shared with you because we are committed to protecting your privacy while using our website.

Any information that you provide us will be maintained in the strictest confidence within our internal computer systems.